Privacy Policy

1. Introduction

Peppy Club LLC ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, including health-related services provided by third-party providers.

2. Information We Collect

Personal Information: Name, email address, phone number, physical address.

Account Information: Login credentials (passwords are cryptographically hashed and never stored in plaintext).

Health-Related Information: Booking notes, service preferences, video consultation records (metadata only, not content).

Financial Information: Order history, commission data. Payment card data is never stored on our servers.

Technical Information: IP addresses, browser type, access timestamps (for security and audit purposes).

3. How We Protect Your Data

All personal data is encrypted at rest using AES-256-GCM encryption. Data in transit is protected by TLS/HTTPS. Access to personal data is restricted by role-based access controls. All data access is logged in immutable audit trails. Failed login attempts trigger automatic account lockout. Video calls are peer-to-peer encrypted and not recorded or stored by our servers.

4. How We Use Your Information

We use your information to: provide and maintain our services; process orders and commissions; facilitate provider-patient communications; comply with legal obligations; prevent fraud and ensure platform security; improve our services.

5. Information Sharing

We do not sell your personal information. We share data only with: service providers you choose to book with (limited to what is necessary); our fulfillment partners (order details only, encrypted in transit); law enforcement when legally required.

6. Your Rights

You have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; receive a copy of your data in a portable format; withdraw consent at any time.

7. Data Retention

We retain personal data only as long as necessary to provide services and comply with legal obligations. Video call metadata is automatically purged after 30 days. You may request deletion of your account and associated data at any time.

8. Contact Us

For privacy inquiries: privacy@peppyclub.com

Peppy Club LLC